VynexRefund & Cancellation Policy
We want you to feel confident working with us. This policy explains exactly what happens if you need to cancel a project or you're not satisfied.
In short
- Cancel before we start work: full refund.
- Cancel after we start but before your first draft: 75% refund.
- Cancel after the first draft is delivered: 50% refund.
- Late delivery on our side: full refund.
- Refunds are sent back through PayPal to the original payment method.
Cancellations
| When you cancel | What you pay | Refund |
|---|---|---|
| After paying, before work begins | Nothing | 100% of the amount paid |
| After work begins, before the first draft is delivered | 25% of the project price | 75% of the amount paid |
| After the first draft is delivered | 50% of the project price | 50% of the amount paid |
| After you approve the final design and files are delivered | Full price | No refund, as the final files have been delivered |
If you cancel after the first draft, we'll send you the draft files completed so far.
If you're not satisfied
Every project includes 5 rounds of revisions, so you can refine the design until it's right. If something isn't working, tell us early and specifically. Most issues can be fixed with a revision.
If we can't deliver a design that matches the brief you approved after using the included revisions, contact us and we'll work with you on a fair solution, which may include a partial refund.
Late delivery
If we miss the delivery date in your quote by more than 3 business days for reasons on our side (not delays in content or feedback), you may cancel and receive a full refund of all payments made.
What isn't refundable
- Work completed and delivered according to the approved brief, once you have approved the final design.
- Changes of mind after final files have been delivered.
- Delays or issues caused by missing content, late feedback, or information you provided being inaccurate.
- Third-party assets (such as premium stock images or fonts) purchased on your behalf at your request.
How to request a refund
- Email contact@vynexpro.store with your name, project name and the reason for your request.
- We reply within 2 business days.
- Approved refunds are issued through PayPal to your original payment method within 5 business days. PayPal may take a few extra days to show the refund in your account.
Please contact us before opening a PayPal dispute. We'd rather solve the problem with you directly, and it's usually faster.